146 10 3075 https://www.repository.gctu.edu.gh/files/original/bbfb300af532a3d74d0bf01c814a318c.pdf 9a2501c49ccc6cb3310b00b19ab178e8 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry Creator An entity primarily responsible for making the resource Osaretin Kayode Omoregie, John Agyekum Addae, Stanley Coffie, George Oppong Appiagyei Ampong, Kwame Simpe Ofori Description An account of the resource Purpose The increasing number of banks in the Ghanaian banking industry has brought about intense competition in the industry. The purpose of this paper is, therefore, to examine the factors that influence retail banking customers’ loyalty intentions. Design/methodology/approach In order to validate the proposed research model, the study adopts a survey design. Data were collected from 565 customers of the top performing banks in terms of customer deposits. Data analysis employed the partial least squares structural equation modeling (PLS–SEM) using SmartPLS version 3. Findings Results from the PLS–SEM analysis indicated that satisfaction, service quality and trust had significant effect on loyalty, with satisfaction having the most significant effect. Interestingly corporate image was found to have a significant effect on both satisfaction and trust but not on loyalty. In all, the proposed model accounted for 63.3 … Publisher An entity responsible for making the resource available Emerald Publishing Limited Date A point or period of time associated with an event in the lifecycle of the resource 2019 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&amp;hl=en&amp;user=NogL9W0AAAAJ&amp;citation_for_view=NogL9W0AAAAJ:LkGwnXOMwfcC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/788fa65e6c37fe549cab85fad51faa92.pdf f9af5d36b160460cb05b41eb5f1e0513 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Food Science Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Effects of tempering and fat crystallisation behaviour on microstructure, mechanical properties and appearance in dark chocolate systems Creator An entity primarily responsible for making the resource Emmanuel Ohene Afoakwa, Alistair Paterson, Mark Fowler, Joselio Vieira Description An account of the resource Fat crystallisation behaviours in dark chocolates from varying particle size distribution (PSD) (D90 of 18, 25, 35 and 50μm) was studied, yielding products from different temper regimes (optimal temper, over-temper and under-temper), and their effects on mechanical properties and appearance evaluated. Microstructures of derived products were determined using stereoscopic binocular microscopy. Wide variations in mechanical properties and appearance were noted in products from different particle size and temper regimes. Particle size (PS) was inversely related with texture and colour, with the greatest effects noted in hardness, stickiness and lightness at all temper regimes. Over-tempering caused significant increases in product hardness, stickiness with reduced gloss and darkening of product surfaces. Under-tempering induced fat bloom in products with consequential quality defects on texture, colour and … Publisher An entity responsible for making the resource available Elsevier Date A point or period of time associated with an event in the lifecycle of the resource 2008 Source A related resource from which the described resource is derived https://www.sciencedirect.com/science/article/abs/pii/S0260877408001829 Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/016f38216aa6d7c88290064394f6af04.pdf 7bd5cb12982531f7982b12dfdfde9d47 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Value co-creation (VC) is generally considered as having mutually beneficial implications for all actors involved. Nonetheless, emerging evidence on value co-destruction and its consequences on the wellbeing of co-creating actors implies that narrowing down on specific fallouts of this process is needed for managerial interventions. This paper contributes to the value-co-creation literature by exploring the relationship between customer participation in VC on some difficult to detect employee service behaviors: workaholism and fear-based silence. The extent to which employee trust (TRS) in employee – hotel relationship moderates these relations is assessed. While the findings from 422 frontline employee-customer data within luxury hotels in Ghana support a negative effect of VC on fear-based silence and workaholism, TRS buffered these effects. We recommend that VC in service failure and recovery be approached with tact, compassion, and forgiveness. Publisher An entity responsible for making the resource available J. Retailing Consum. Serv. Date A point or period of time associated with an event in the lifecycle of the resource 2021 Source A related resource from which the described resource is derived https://www.sciencedirect.com/science/article/abs/pii/S0969698921004641 Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/080bca89ffd5047077075cbcc2d1bf00.pdf 42c159985a9b742c6970a220dbe39978 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Food Science Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Characterization of melting properties in dark chocolates from varying particle size distribution and composition using differential scanning calorimetry Creator An entity primarily responsible for making the resource Emmanuel Ohene Afoakwa, Alistair Paterson, Mark Fowler, Joselio Vieira Description An account of the resource Melting properties in dark chocolates processed from varying particle size distribution (PSD), fat and lecithin content were studied using differential scanning calorimetry (DSC). Compositional parameters were PSD (D90 (90% finer than this size) of 18, 25, 35 and 50μm), fat (25%, 30% and 35%) and lecithin (0.3% and 0.5%) contents. Variations in PSD had no influence on crystallinity of products. Fat and lecithin content influenced the degree of crystallinity and melting properties (Tend, Tindex and ΔHmelt) of the products. Increasing fat content caused consistent increases in degree of crystallinity and crystal size distribution, thus effecting significant changes in Tend, Tindex and ΔHmelt of their derived products. Increasing lecithin content however reduced the crystal sizes in products. Particle size (PS) increases had limited effects on Tonset, Tpeak, and ΔHmelt independent of fat and lecithin content. Significant … Publisher An entity responsible for making the resource available Elsevier Date A point or period of time associated with an event in the lifecycle of the resource 2008 Source A related resource from which the described resource is derived https://www.sciencedirect.com/science/article/abs/pii/S0963996908001130 Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/7bb783f65fb69e957a2337afd8c8d4d9.pdf 190b401503c9385bc83cda64fb6a2a87 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Qualitative Insights into Market Orientation in Small Ghanaian Businesses Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Due to their importance to economic development, small businesses are the subject of multidisciplinary streams of business research. This current paper focuses on exploring the market orientation posture of small businesses operating in Ghana. Cast in a qualitative research mode, we utilize face to face interviews to gain insights into the market orientation opinions and postures of small business operators. Deductive analysis of the interview transcripts revealed that small businesses do not have a structured marketing plan. Most of the proprietors interviewed do not understand market orientation and do not see its importance to the success of their businesses. Their main focus is on the customer and the methods adopted are very informal but seem to have a positive effect on market share and customer retention. Following these findings, the paper provides some managerial implications, highlights the inherent limitations of the case study, and outlines some avenues for future studies. Publisher An entity responsible for making the resource available Canadian Center of Science and Education Format The file format, physical medium, or dimensions of the resource 2021 Source A related resource from which the described resource is derived https://www.researchgate.net/profile/Robert-Hinson-2/publication/49610973_Qualitative_Insights_into_Market_Orientation_in_Small_Ghanaian_Businesses/links/02e7e51dcee4f2e364000000/Qualitative-Insights-into-Market-Orientation-in-Small-Ghanaian-Businesses.pdf Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Information Science Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Records Management Practices in Ghanaian Tertiary Institutions Creator An entity primarily responsible for making the resource Samuel Ameyaw, Afua Frempong-Kore Description An account of the resource This study was conducted to ascertain records management practices at the Ghana Communications Technology University (formerly Ghana Technology University College) a mid-sized Ghanaian public university located in Accra. All the staff at the Admissions and Records departments participated in the study. This comprised two (2) heads of department and seven (7) senior staff from both departments. The face-to-face interviews were employed as a data collection instrument for this study. The findings indicated that the University has neither a policy to regulate the management of students' records nor a professional archivist to manage records. However, the head of the Records office was given a three-day training on the assumption of office. It was revealed that the head of admissions, as well as all the staff of the two departments, had never been given any training. There were some challenges impeding … Date A point or period of time associated with an event in the lifecycle of the resource 2021 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&amp;hl=en&amp;user=cAvky24AAAAJ&amp;citation_for_view=cAvky24AAAAJ:UebtZRa9Y70C Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/2c30dc88a54d428d5319b9f16c844f04.pdf 0889d6f4c3a7bb72e9e4e220b678426d Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The relationship between social interactions, trust, business network, external knowledge access and performance: a study of SMEs in Ghana Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Abstract Purpose – The purpose of this paper is to examine the role of social interaction ties, trust and business networks in the acquisition of foreign business knowledge and foreign institutional knowledge. It also assesses the effect of these types of knowledge on small and medium enterprises’ (SME) export performance. Furthermore, this study determines the moderating role of absorptive capacity in the relationship between foreign business knowledge, foreign institutional knowledge and export performance. Design/methodology/approach – This study used a survey research design using data from nontraditional SME exporters in Ghana. There were 257 respondents who were employees (managers/ owners) of SMEs in Ghana. The model was analyzed using structural equation modeling. Findings – Social interaction ties, trust and business networks have a significant effect on the acquisition of foreign business knowledge and foreign institutional knowledge. Furthermore, foreign business knowledge and foreign institutional knowledge have a significant positive effect on export performance. The path between foreign business knowledge and export performance is also moderated by absorptive capacity. However, the moderating role of absorptive capacity in the relationship between foreign institutional knowledge and export performance is not significant. Originality – This study uses social capital to explain how SMEs acquire foreign business knowledge and foreign institutional knowledge, and how both affect SMEs’ export performance. Furthermore, it tests the moderating role of absorptive capacity in the relationship between foreign business knowledge, foreign institutional knowledge and export performance. Keywords Social capital, Foreign business knowledge, Foreign institutional knowledge, SMEs, Export performance Paper type Research paper Publisher An entity responsible for making the resource available Emerald Publishing Limited Date A point or period of time associated with an event in the lifecycle of the resource 2022 Source A related resource from which the described resource is derived https://www.emerald.com/insight/content/doi/10.1108/vjikms-05-2020-0088/full/pdf https://www.repository.gctu.edu.gh/files/original/e2428adb3d71306167e917699e56af39.pdf d9cc0a6f7fe31b36e56459c22b09b7fd Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Food Science Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Characterization of chemical composition and anti-nutritional factors in seven species within the Ghanaian yam (Dioscorea) germplasm. Creator An entity primarily responsible for making the resource D Polycarp, EO Afoakwa, AS Budu, E Otoo Description An account of the resource This study characterized the most cultivated and consumed yam (Dioscorea) cultivars within the Ghanaian yam germplasm based on their chemical composition and anti-nutritional factors. Matured yam cultivars grown under the same climatic and edaphic factors were harvested from the Roots and Tuber Conservatory Division of the Council for Scientific and Industrial Research-Plant Genetic Resources Research Institute, Bunso Ghana. Samples were analyzed for proximate composition, mineral content and levels of tannins, phytates and oxalates using standard analytical methods. Significant differences (p< 0.05) existed between the means of the yam varieties based on their chemical characteristics. The moisture content of the fresh tubers ranged between 58.18 to 77.79%. The varieties had low fat (< 1.0%), protein (4.0-6.5%) and fibre (1.25-3.47%) with high carbohydrate (77.5-87.3%) and energy (1451.2-1574 … Date A point or period of time associated with an event in the lifecycle of the resource 2012 Source A related resource from which the described resource is derived https://openurl.ebsco.com/EPDB%3Agcd%3A8%3A22073080/detailv2?sid=ebsco%3Aplink%3Ascholar-a&amp;id=ebsco%3Agcd%3A154917977&amp;crl=c&amp;jrnl=19854668&amp;id_token_hint=eyJraWQiOiIxNjg2MTQ5MjEzNjMxIiwiYWxnIjoiUlMyNTYifQ.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.MgE4ZK8-9THEfdWj_WKxdQhznFHLvm5Fufmgw380drxid3v-dYiKnA9X_5BNVhe0_F91BHVZTGq47TV9SsP-62ENv6KIjdpPZ-xmleVGeyyt5Url8qgjl4FiaR_OLbIFQGdSHCH5KRMQwyNcXh3UPlvP-eMwWDBsYWsT-mPawbQRPRHBge-Ps1tylkmD8e3i0_cuj8AKIZsU5Tw_YYETGlq5rrtJtMvqp4tktzGCUa2igtB9VrQgqDup84bASazEr8Kqb_5smOI1YfTDr_spzRFMROSSi37hzhSPADliwV6sIfBnzcNNI0YGgwW7LtWnrXkfFNTfUR7rxMP516ww5A&amp;link_origin=scholar.google.com Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/1246a263c33aae85f965dae7b7dd0529.pdf 5d94f5efcaab219c95a894d285ccd31f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Examining the marketing-corporate social responsibility nexus Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Purpose – The purpose of this paper is to examine how corporate social responsibility is incorporated into marketing strategy for a leading telecommunications firm (MTN) in Ghana. The paper examines the corporate social responsibility practices of this firm by focussing on various dimensions of stakeholder interests, norms and values. Design/methodology/approach – A conceptual framework was adopted from the extant literature and used as the basis for the single case study analysis. The authors interviewed senior management of the company and also analysed corporate social responsibility (CSR) information posted on the company’s website. Findings – MTN has a strong commitment to social responsibility programmes. A separate independent unit, dubbed, “MTN Foundation”, has been established with its own Board of Directors and management team to manage CSR-related programmes. However, there seems to be lack of coordination of activities of other departments such as marketing and human resources which are of equal interest to major stakeholders. Again, in an effort to identify stakeholders’ interests, there appears to be a lack of a proactive approach in examining the actual needs of prospective beneficiaries of CSR programmes of the company. Originality/value – The paper serves as a guide to managers in the planning and implementation of social responsibility programmes within the context of developing countries and also adds to the relatively parsimonious literature on CSR practices of firms operating in Africa. Keywords Corporate, Social responsibility, MTN, Ghana, Marketing Publisher An entity responsible for making the resource available Emerald Group Publishing Limited Date A point or period of time associated with an event in the lifecycle of the resource 2012 Source A related resource from which the described resource is derived https://www.researchgate.net/profile/Robert-Hinson-2/publication/235308888_Examining_the_marketing-corporate_social_responsibility_nexus/links/55a26da108aea815dffd07b4/Examining-the-marketing-corporate-social-responsibility-nexus.pdf https://www.repository.gctu.edu.gh/files/original/c20828b7d7ede4cbfcae16070b8e57c5.pdf e3e6f7c24cf750ba96f41efd825235e6 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Information Science Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Disaster Preparedness in Selected University Libraries in Ghana Creator An entity primarily responsible for making the resource Afua Frempong-Kore, Samuel Ameyaw, Edward Asante Description An account of the resource The study examined disaster preparedness in academic libraries in Ghana. The researchers adopted a mixed method for this study. Three university libraries in Ghana were selected to find out about their level of disaster preparedness. The population consisted of 52 professionals and paraprofessionals from the selected academic libraries. A questionnaire and interview guide were adopted to collect the data. The quantitative data were analysed using the Statistical Package for the Social Sciences (22.0 version), whereas the qualitative data were analysed using Nvivo software (20.0). The study established that all academic library staff were aware of disasters. However, staff training in disaster management programmes was inadequate. The study confirmed that, besides fire extinguishers, none of the libraries surveyed had any other disaster-resistant equipment. The study revealed that there were no disaster … Publisher An entity responsible for making the resource available ADRRI Journal (Multidisciplinary) Date A point or period of time associated with an event in the lifecycle of the resource 2022 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&amp;hl=en&amp;user=cAvky24AAAAJ&amp;citation_for_view=cAvky24AAAAJ:YsMSGLbcyi4C Language A language of the resource English