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                <text>Purpose The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery. Design/methodology/approach Survey data were gathered from a sample of 300 clients from 8 midscale hotels in Ghana. Partial least squares structural equation modeling was used to test the hypothesized relationships. Findings Perceived distributive justice has no effect on customer satisfaction with service recovery. Interactional justice had the greatest effect on customer satisfaction with service recovery. No significant relationship was found between procedural justice and trust. Also, trust had a significant effect on loyalty post-service recovery. Research limitations/implications Empirical data were taken from one service industry; thus, it is reflective of only that service industry, generalizations should be mindful of our context bounded results. Practical implications …</text>
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                <text>Purpose&#13;
The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery.&#13;
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Survey data were gathered from a sample of 300 clients from 8 midscale hotels in Ghana. Partial least squares structural equation modeling was used to test the hypothesized relationships.&#13;
Findings&#13;
Perceived distributive justice has no effect on customer satisfaction with service recovery. Interactional justice had the greatest effect on customer satisfaction with service recovery. No significant relationship was found between procedural justice and trust. Also, trust had a significant effect on loyalty post-service recovery.&#13;
Research limitations/implications&#13;
Empirical data were taken from one service industry; thus, it is reflective of only that service industry, generalizations should be mindful of our context bounded results.&#13;
Practical implications&#13;
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                <text>Universities in Africa are witnessing unprecedented growth; The government is establishing more&#13;
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university places. As well as the increasing numbers of universities in Africa, there are also&#13;
international partnerships with universities in Europe and America, while some other universities&#13;
are opening campuses in Africa. Due to this increase, prospective university students have an&#13;
increasingly wide range of choices. Understanding this student choice is essential for the marketing&#13;
strategies of the universities. This process has been extensively researched in literature. This&#13;
plethora of knowledge, however, has focused on developed countries, leaving a gap in our&#13;
knowledge about student choices in Africa. This chapter introduces the coverage and contents of&#13;
the edited book which explores student choices in Africa. This book on Higher Education&#13;
Marketing in Africa - Explorations on Student Choice focuses on different factors that influence&#13;
the choice of prospective students in Africa to study at a particular university. The authors have&#13;
covered different geographies on the continent and employed different methodological approaches&#13;
to reach their study conclusions. The authors’ affiliations are also international in scope. The&#13;
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                <text>Exploring Key Factors Affecting Timely Project Completion in the Road Construction Industry: (A Case Study Of The Ghana Highway Authority)&#13;
&#13;
&#13;
&#13;
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                <text>Alfred N. Agyapong</text>
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                <text>Project delay or untimely project completion is among the very critical or key challenges encountered during the course of any project implementation, being it building project, sewerage project or road project etc. Construction project delay is a global phenomenon in project delivery and has an impact on the otherwise success or failure of any project. In an attempt to tackle this problem, several authors have attempted by undertaking researches but have all yielded little or no significant solutions to the problem both locally and internationally. The issue of delay on construction project has frustrated development process in many nations, has had an immeasurable cost implication to government and the society as a whole, and also had led to loss of reputation of the contracting parties in the project execution. The purpose or objective of this study was to explore the key causes of construction project delays in the road sector of Ghana’s construction industry. The study went further to identify some of the key or important effects of construction delays on the project itself, the stakeholders and society as a whole and how the causes of delays on projects can be solved. In achieving the aim of the study, data were collected from a sample chosen from the Ministry of Finance, Ministry of Road and Highways, Ghana Highway Authority, Road Construction Firms and Consultants who are major stakeholders or players&#13;
of the road construction industry in Ghana. The study adopted a quantitative method of data analysis with a structured questionnaire made up of closed ended questions for data&#13;
collection. Respondents for the data collection were selected by the quota sampling technique. Out of eighty one (81) questionnaires distributed, Sixty (60) were retrieved from&#13;
respondents representing seventy four percent (74%) responsive rate. In determining the most important causes of delay in road construction projects, thirty (30) factors each was identified for study for objectives 1, 2 and 3, after which questionnaires&#13;
were administered and analysis done on the data gathered from questionnaire. For objective 4 to be met, two (2) different groups of factors were identified, the first group involved fifteen&#13;
(15) factors to assess the impact or effects of delays on projects while the second group involved twenty one (21) set of factors to examine the most viable solutions to the factors&#13;
causing delay on projects. The following are key causes of delay on road construction projects; Delays in honouring Payment Certificates for work done, client’s inadequate financial resources planning, inadequate feasibility studies on the project, underestimation of the project duration, underestimation of the cost of the project, lack of the required key technical staff by the&#13;
contractor, lack of the required equipment by the contractor, severe or bad weather encountered during construction and unfavourable site condition. Some of the key impact or effect of delay are as follows; cost overruns, time overruns, abandonment or termination of contract, stagnation in cash-flow to contractor and no value for- money achieved.&#13;
The solution identified for solving delays on road construction projects are as follows; Client should do proper budgeting with a financial plan to enable payment upon submission of payment certificates, initial proper planning of the works must be done to avoid delays, decision making by the client should be prompt, accurate estimation of the project duration at planning stage, contractors’ financial standing should be properly verified before being awarded a contractor. KEYS WORDS: Causes, delay, road, construction, projects, Ghana, contractors, timely,completion&#13;
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                <text>Ghana Technology University College</text>
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                <text>Dr. Michelle Afrifah</text>
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