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                <text>Of rapidly growing importance to practitioners and scholars is customer brand engagement and customer experience. The study examines the mediating effect of online brand engagement in the relationship between customer satisfaction, electronic word-of-mouth, digital platform and COVID-19 and customer experience from a developing country perspective, through the lens of the Service-Dominant Logic theory. Using the online survey method of data collection, a total of 552 valid responses were conveniently collected through a carefully designed questionnaire. The study employed the Partial Least Squares Structural Equation Modelling technique (PLS-SEM) to test the various hypotheses. The study revealed positive relationships between Covid-19, customer satisfaction electronic word of mouth and online brand engagement with the relationship being stronger for electronic word of mouth. The findings …</text>
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                <text>This study conceptualises ethical consumption and climate change mitigation strategies by exploring the hospitality industry's challenges, solutions and practices. The study selected articles on ethical and climate change issues from the Scopus and Web of Science databases. The findings revealed a possible relationship between the antecedent factors of ethical consumption, ie, patronage of organic labels, green environmental management, waste management, renewable energy management, and climate change. The study anticipates the mitigating effects of climate change would significantly affect firms' sustainable competitiveness in emerging countries. This study enhances understanding of ethical consumption behaviour strategies, challenges, and solutions in emerging countries.</text>
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                <text>RESPONSE SURFACE METHODOLOGY FOR STUDYING THE QUALITY CHARACTERISTICS OF COWPEA (VIGNA UNGUICULATA)‐BASED TEMPEH</text>
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                <text>George Amponsah Annor, ESTHER SAKYI‐DAWSON, Firibu K Saalia, SAMUEL SEFA‐DEDEH, Emmanuel Ohene Afoakwa, KWAKU TANO‐DEBRAH, Agnes Simpson Budu</text>
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                <text>Response surface methodology was used to optimize the processing conditions in the preparation of cowpea tempeh. The independent factors studied were boiling time (varying from 5 to 30 min), incubation time (varying from 12 to 48 h) and incubation temperatures (varying from 25 to 50C), whereas the dependent factors were protein content, protein solubility, pH, titratable acidity and total color difference (using L, a* and b*). Regression models were generated and adequacy was tested with regression coefficients (R2) and the lack‐of‐fit tests. Optimum processing conditions were determined by method of superimposition. There was a strong and significant influence (P &lt; 0.01) of the quadratic effect of the incubation time on the protein content of the cowpea tempeh, with similar significance (P &lt; 0.01) noted in protein solubility with increasing boiling time. The optimum processing conditions …</text>
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                <text>Purpose: Technology initiatives are now incorporated into a wide range of business domains. The objective of this paper is to explore the possible effects that Artificial intelligence systems have on entrepreneurs’ decision-making, through the mediation of customer preference and industry benchmark. Design/methodology/approach: This is a non-empirical review of the literature and the development of a conceptual model. Searches were conducted in key academic databases, such as Emerald Online Journals, Taylor and Francis Online Journals, JSTOR Online Journals, Elsevier Online Journals, IEEE Xplore, and Directory of Open Access Journals (DOAJ) for papers which focused on Artificial intelligence (AI), Entrepreneurial decision-making, Customer preference, Industry benchmarks, and Employee involvement. In total, 25 articles met the predefined criteria and were used. Findings: The study proposes that Artificial intelligence systems can facilitate better decision-making from the entrepreneurial perspective. In addition, the study demonstrates that employees, as stakeholders, can moderate the relationship between Artificial intelligence systems and better decision-making for entrepreneurs with their involvement. Moreover, the study demonstrates that customer preference and industry benchmark can mediate the relationship between Artificial intelligence systems and better entrepreneur decision-making. Research limitations/implications: The study assumes a perfect ICT environment for the smooth operation of Artificial intelligence systems. However, this might not always be the case. The study does not consider the personal disposition of …</text>
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                <text>Intention to Continue Relationship in B to B Setting – Case of Guinness Ghana Breweries – Some Preliminary Findings</text>
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                <text>George Baadu Adams &amp; Joshua K Doe George Kofi Amoako</text>
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                <text>Relationship marketing serves the purpose of building a long-term relationship with business partners in order to minimize switching behavior and increase intention to continue business. This study assessed the relationships between relationship marketing practices of trust, commitment, relative dependence, customer satisfaction and perceived value as drivers to intention to continue business relationships under a B2B setting of GGCL. Hypotheses based on the literature were formulated. The study was a descriptive survey, and using convenience sampling techniques, data was collected from 248 businesses who were distributors of GGCL using questionnaire. The study findings demonstrated that a positive and significant relationship exists between commitment and intention to continue business, relative dependence and intention to continue business, customer satisfaction and intention to continue business …</text>
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                <text>Better health status is described as an indicator of economic success or failure of nations. The availability of health care services and the physical, biological and socioeconomic environment, in which a person lives, broadly determine disease pattern, health status and therefore, the quality of life. This paper examines the relationship between public spending and health status in Ghana, using simple but conventional econometric techniques. One measure of health status [under five-mortality rate (per 1000 live births)] was used as an indicator of health status. The results revealed that the availability of physicians and health insurance are the most important determinants of health status in Ghana. Contrary to findings from earlier studies however, the analyses found income per capita to be a rather insignificant determinant of health status. The policy implications that emanate from this paper based on the results are that the health sector is interlinked with socioeconomic development and therefore, the government of Ghana must not treat the health services in isolation but in an integrated manner to achieve the broader goals of poverty reduction, human capital formation and economic development. The results support the hypothesis of increasing public investments in health, especially in the area that will attract the training and the supply of more physicians. The results also show that the national health insurance policy is a positive determinant of health status and, therefore, much education is needed to enlighten and attract Ghanaian into registering and subscribing to it. Government should also make money available for the purchase of drugs …</text>
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                <text>Advanced Introduction to Marketing Strategy</text>
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                <text>THE APPLICATION OF DATA MINING TECHNOLOGY IN THE SELECTION OF PROSPECTIVE UNDERGRADUATE STUDENTS</text>
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                <text>Due to the many private universities being established in the Republic of Ghana, the search of prospective students had become very competitive. There is therefore the urgent need to develop effective student searching strategy for the survival of a private university and also to gain a competitive advantage over others. The aim of this paper is to use a computer application to develop a data mining framework based on the Microsoft decision tree algorithm, to generate useful rules for selecting qualified but rejected applications of prospective undergraduate students from a public university. The results can provide decision rules relating personal information of a prospective student with guardian information, occupation and average salary per year. An empirical study was conducted in a private university in Ghana to support their search for students. The results demonstrated the practical viability of this approach and …</text>
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                <text>Limited Liability Company Aprobatsiya</text>
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                <text>Customer service has become so vital and significant to consider especially in the financial business sector whether locally or globally. As banks continue to provide an increasing number of financial services and products, they face the challenge of integrating these disparate systems into a coherent, efficient infrastructure, while delivering the highest level of customer service and convenience without exposing their customers to the bank’s internal system integration problems. However, banks in Ghana especially Ghana Commercial Bank (GCB) needed to improve and formalize its customer service and public relations programs. A descriptive research method was used to gather data from the respective target population. Customer service at GCB from the customers’ perspective is not satisfactory but has led to the increase in number of new customers, maintenance of existing customer and increase in profitability among others.</text>
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