Browse Items (2870 total)

Binlei Gong - Shale Energy Revolution_ The Rise and Fall of Global Oil and Gas Industry-Springer Singapore_Springer (2020).pdf

Alan Wilson et al. - Services Marketing-Zeithaml (2018).pdf

(Lecture Notes in Computer Science, 13738) Wang Qingyang, Liang-Jie Zhang - Services Computing – SCC 2022_ 19th International Conference Held as Part of the Services Conference Federation, SCF 2022 Ho.pdf

Service recovery performance and repurchase intentions_ the mediation effect of service quality at KFC.pdf
Purpose
This paper investigates the effects of service quality on customer satisfaction and repurchase intentions among customers of the KFC Fast Food Restaurant Chains.
Design/methodology/approach
In total, 500 randomly sampled KFC restaurant…

This study investigate how service recovery affect customer loyalty of Uber customers in Ghana and how trust mediate the relationship between recovery and customer loyalty. With the aid of quantitative research design, data was collected from 601…

Service quality affecting student satisfaction in higher education institutions in Ghana.pdf
Higher education stakeholders have re-strategized to identify the unique competitive causes of comfortability among students’ satisfaction. Student satisfaction has been largely observed in the literature as a significant strategy and competitive…

Service quality affecting student satisfaction in higher education institutions in Ghana.pdf
Higher education stakeholders have re-strategized to identify the unique competitive causes of comfortability among students’ satisfaction. Student satisfaction has been largely observed in the literature as a significant strategy and competitive…

Zhaohui Wu - Service Computing_ Concept, Method and Technology-Academic Press (2014).pdf

(Routledge Studies in Media Theory & Practice 1) Michael Betancourt - Semiotics and Title Sequences_ Text–Image Composites in Motion Graphics-Routledge (2017).pdf

Donald A. Neamen - Semiconductor Physics and Devices_ Basic Principles-McGraw-Hill (2012).pdf
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