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The impact of effective customer relationship management (CRM) on repurchase: A case study of (GOLDEN TULIP) hotel (ACCRA-GHANA)
The purpose of this study was to determine the impact of Customer Relationship Management (CRM) on customer loyalty in the hotel industry. The study was conducted at the Golden Tulip hotel, Accra. The objectives of the study were to determine if…
The Impact of Effective Stakeholder Management on Success of Infrastructure Projects in Ghana’s Tertiary Institutions: The Case of Gimpa
With the objective of studying the impact of effective stakeholder management on the success of infrastructural projects in Ghana’s tertiary institutions, this study sought to identify what constitutes project success in the opinion of associated…
The impact of employee perception on the successful institutionalisation and implementation of performance management systems in developing countries: The perspective from …
Performance management (PM) has become a key instrument in the quest to ensure optimal operations by organisations in the public sector. Some scholars, though, believe that PM has failed because of employees' negative perception and management's…
The Impact of Interest Rate Risk on the Profitability of Banks in Ghana Case Study of CAL Bank
This study aimed to examine the impact of interest rate risk on the profitability of Banks in Ghana. The specific objectives of this were to assess the interest rate risk management practices of CAL Bank, to examine the relationship between the…
The Impact of Local Content on Ghana’s Oil and Gas Economy: Global Perspective
A Case Study of Local Content: L.I.2204
Following the discovery of Ghana’s oil and gas in 2007 of larger and commercial quantities, the expectations of Ghanaians and communities where the exhaustible natural resource “black gold” was found, went high thereby compelling Policy makers in the…
The Impact of Managed Services on the QoS and Operations of the Mobile Telecommunications Industry in Ghana
The mobile telecommunication industry is one of the most competitive in the world today. As telecommunication companies battle to gain competitive advantage and to improve revenue, it has become standard practice in Ghana for telecom companies to use…
The Impact of Mobile Money Services on the Activities of SMES in Ghana (A Case of the La- Nkwantanang Madina Municipality)
The influx of mobile money has improved financial inclusion significantly in Ghana. With the simplicity of the technology, more people, especially illiterate and uneducated, are comfortable with its use than banks. Among the users of the Mobile Money…
The impact of occupational health and safety and Challenges in Ghana’s oil and gas industry. A case of Ghana Oil Company limited.
Occupational Health and Safety is concerned with health, safety and welfare of people at the work place. The objective of all occupational health and safety programmes is to promote a safe work environment. The oil and gas industry is one of the…