Browse Items (2854 total)

In the wake of the global pandemic (COVID-19) and restrictions on human-to-human contacts, higher education institutions have turned to e-learning as a solution to keep teaching and learning going. Indeed, aside from allowing the continuation of…

While volunteer tourism organizations (VTOs) remain important intermediaries in the practice of volunteer tourism, questions remain on the role they play in serving the interests of host communities. This paper explores the role (s) of VTOs in a…

Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed…

In response to the surging COVID-19 pandemic, the government of Ghana shut down all schools on March 16th, 2020. This compelled many higher education institutions globally and in Ghana to adopt emergency remote teaching and learning (ERTL) to ensure…

Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the…

As part of COVID-19 containment measures, the World Health Organization
(WHO) declared the rapidly spreading disease to be a pandemic on 11 March
2020, (WHO, 2020), leading to most countries in Africa declaring a state of
emergency. Zimbabwe, in…

This thesis presents findings from a study that investigated the reintegration experiences of the returned Ghanaian migrants from Libya. The study, which was conducted in four communities employed qualitative methods to uncover the many complexities…

Few tourism sites possess the combined attributes of dark tourism and diaspora tourism, and journeys to these liminal spaces can unearth complex and nuanced emotions. While previous studies have added knowledge to the experiences of diaspora…

Municipal solid waste is recognised as an obnoxious local development challenge in many developing countries. The continuous struggle to ensure sustainable waste management in Ghana is a challenge of inadequate data on waste generation and the…

Purpose
The purpose of this paper is to examine the role of non-governmental organizations (NGOs) in home-stay arrangements in Ghana’s cultural city, Kumasi, and further assess NGO intermediation of home-stay from home-stay operators’ and…