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                <text>THE EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON BUSINESS PERFORMANCE IN THE TELECOMMUNICATION SECTOR</text>
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                <text>Michael Owusu-Kyei, Kong Yusheng, Michael Nana Owusu Akomeah, Stephen Owusu Afriyie</text>
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                <text>Total Quality Management (TQM) has arisen as a reliable quality and performance method that can meet or even surpass the expectations of stakeholders. This technique is anticipated to improve organizational performance, and has received considerable attention in recent times. Previous studies have not tied effectiveness of overall quality management techniques in business of the Ghanaian telecommunication sector, hence the need for this research. This study investigates the influence of total quality management strategies on the telecommunications industry’s business performance. Questionnaires were used in the study as survey instruments to collect information about the impact of TQM methods on business performance. To assess the situation, eight hundred (800) responses were received from, employees and top management of MTN Ghana Ltd. The study established that principles applied to total …</text>
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                <text>Constructive Bearing of Corporate Governance Mechanisms on Organizations: A Review of Corporate Governance Manual in Ghana</text>
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                <text>The international standard on social responsibility, ISO 26000, describes organizational governance as a system by which an organization makes and implements business decisions in quest of its objectives. The corporate governance systems encompass management procedures that are geared towards delivering objective-based organizational performance, while considering the interests of stakeholders. The systems seek to ensure compliance of standards, regulations, and business rules to which organizations must observe and adhere to achieve the goal of the institution. In view of this, corporate governance manual provides a framework for directors, executives, and shareholders of organizations for protection and accomplishment. When the structures, practices, guidelines, regulations are strong, or stuck to, good governance would be upheld. In essence, the manual allows organizations to follow procedures that serve the needs of shareholders, management team, customers and other stakeholders responsibly and effectively, while meeting the organization’s short and long-term goals. It is generally associated with overarching principles such as fairness, independence, transparency, accountability, honesty and social responsibility. Corporate governance propels these principles into practice by making enhancements to internal controls and operational procedures to achieve organizational objectives.</text>
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                <text>Crime Combat in Developing Economies: The Dilemmas of the Ghana Police Service</text>
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                <text>Awaisu Imurana Braimah, Cletus Kwaku Mbowura</text>
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                <text>This paper examines crime prevention in Developing Economies in Africa with special focus on Ghana and the Ghana Police Service. By and large, the Ghana Police Service has been in the news for wrong reasons partly as a result of several researched outcomes and public perceptions that tagged it as an institution riddled with corruption, extortion and embroiled in politics of patronage and clientelism with governments. This image of the Ghana Police Service has had negative repercussions on public understanding of its professionalism and the institutionalization of policing in communities in Ghana. In spite of these perceptions and bastardizations, public confidence in the police in combating armed robbery and preventing crime in general in Ghana has not completely waned. Indeed, records of the successes of the police in combating crime in Ghana abound and public memory of them continues to reverberate in some circles. This paper argues that the Ghana Police Service has been unnecessarily ‘framed’in a negative limelight to the extent that its performance in crime prevention and protection of lives and properties has been glossed over.</text>
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                <text>Public Sector Financial Management Reforms in Developing Economies: Insights from Ghana</text>
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                <text>M Owusu-Akomeah, Joseph Asare, Stephen Owusu Afriyie, EA Kuma</text>
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                <text>Financial decentralization (FD) is key to bringing development closer to the citizenry. Therefore, there is a need to ensure the judicious use of funds mobilized by local authorities to bring about the desired level of development. To achieve this, governments of developing economies have to put measures in place to safeguard funds raised or provided to the public. One of such measures is the continuous reform of laws and regulations governing the mobilization and utilization of public funds. In Ghana, one of such Public Financial Management Reforms (PFMRs) is the Program Based Budgeting (PBB) which is aimed at ensuring the judicious utilization of public funds while meeting the demands of citizens. This study aimed at assessing the impact of PFMRs, with a special emphasis on fiscal decentralization in a selected Municipal Assembly in Ghana. The investigation used the mixed research method (quantitative and qualitative approaches) of data collection. Also, both primary and secondary data were used in this study. Primary data were collected through questionnaires and interviews, while secondary data were retrieved from the institution’s financial records. The study results revealed that there exists a positive relationship between PFMRs and FD, and a strong linkage between PBB and Service delivery in Municipal Assemblies. However, the assessment of the impact of PBB on service delivery at the selected Municipal Assembly showed a moderate impact. The study also revealed an improvement in revenue mobilization and expenditure, while noticing that resource dependency remains a challenge at the selected Municipal</text>
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                <text>Assessment of the Effect of Corporate Social Responsibility on Financial Perfomance of the Mining Firms in Ghana</text>
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                <text>Lilian Donkor Mfum</text>
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                <text>The recent years have witnessed an increasing scholarly focus on the phenomenon of Corporate Social Responsibility. The pressure from civil societies, governments, and the rise of corporate citizenship &#13;
have compelled firms to engage in CSR. Previous research demonstrates mixed findings in terms of the association between CSR and firm performance. This study builds on existing research by examining the effect of CSR on financial performance in the context of mining companies in Ghana. &#13;
The study also explored the nature of CSR activities of firms and the relative effect of various types of CSR on firm performance. The study adopted a quantitative research approach. Both primary and secondary data in the study was collected using questionnaires and also from annual reports of studied &#13;
companies respectively. Respondents in the study were selected using a purposive sampling strategy. &#13;
The secondary data collected was a panel data that span the period of 2015-2019. Employing mean scores as data analytical technique, the study finds that the CSR activities of mining companies largely comprise conformity to production’s quality and assurance, steps to deal with all manner of judgments,staff involvement in prominent matters, geared towards employees health and safety, donation to humanitarian activities, and active involvement in projects that benefit local communities. Moreover, using regression as data analytical technique, the results of the study reveals that CSR is related to firms profitability in a positive way after controlling for firm size and growth rates. Findings of the &#13;
study further point to a greater impact of external CSR on company profitability relative to the effect of internal CSR. From a policy perspective, the study recommends among others that mining firms should prioritize CSR and also focus more on external CSR including donations to charity and policies that enhance welfare of the communities they operate. The study culminates by suggesting future research paths.</text>
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                <text>Ghana Communication Technology University Library</text>
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                <text>Mr. Emmanuel Addai Kwaning</text>
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                <text> Assessing the Influence of Petroleum Pricing and Deregulation on Ghana’s Downstream: A Case Study of Selected OMCS and BDCS </text>
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                <text>Osafo-Adjei Martin Jnr.&#13;
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                <text>The price liberalization of petroleum products was considered a good policy direction years ago, but it seems to be losing its relevance today. Thus, the study assessed the influence of petroleum pricing and deregulation on Ghana’s downstream in current times. The specific objectives of this study were to; examine the current nature of Ghana’s petroleum retail price deregulation policy in the downstream sector; assess the current overall implications of petroleum price deregulation on OMCs and BDCs in Ghana and explore profitable business operations adopted by OMCs and BDCs after post deregulation. &#13;
The study employs descriptive methods research design. The research approach used mixed research which employs both quantitative and qualitative approaches. The study population is made up of 116 Oil Marketing Companies (OMCs) and 33 Bulk Distribution Companies (BDCs) which sums the study population to 149 companies. In determining the sample size for administering the questionnaire confidence level of 95% with a margin of error of 5% of the population was calculated to result in 108 respondents representing the population. The sample size for the interview was 3 respondents as officials from the National Petroleum Authority, Association of Oil Marketing Companies and the Ministry of Energy were interviewed. Thus, the total sample for the study was 111 respondents. &#13;
The study concludes that the current nature of Ghana's petroleum retail price deregulation policy in the downstream sector is more centered on taxation and revenue generation for the country. Also, the implications of price deregulation policy on OMCs and BDCs are increased market competition, improved services, increased cost of operations, reduced profit margins, customer complaints about prices, no shortages of petroleum products, inability to generate &#13;
adequate funds, political interference, more taxes, stricter monitoring, and boost of economic recovery. Further, the study concludes that the profitable business operations OMCs and BDCs have adopted are buying cheaper products on the market, buying, and selling quality petroleum products, providing additional services to clients, advertisement, and promotions.</text>
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                <text>MBA. Petroleum Economics and Finance</text>
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                <text>Ghana Communication Technology University Library</text>
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            <name>Date</name>
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                <text>September, 2020</text>
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                <text>Riverson Oppong, (Phd)</text>
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                  <text>&lt;strong&gt;Faculty Research Publications&lt;/strong&gt;</text>
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                <text>Nawuri-Gonja Conflict, 1932-1996</text>
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                <text>CLETUS KWAKU Mbowura</text>
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                <text>This study examines the causes of the Nawuri-Gonja conflict, which broke out in&#13;
1991 over allodial land rights. In Alfai, as is the case of other Ghanaian societies, the modes of measuring allodial land rights are embedded in the historical traditions of the people. By right of autochthony and autonomy, allodial land rights in Alfai in the precolonial period resided in the Nawuri. However, Alfai’s encounters with the colonial enterprise led to the evolution of new constructs of allodial rights in land, which challenged established traditions and provided the opportunity for the immigrant Gonja community to appropriate land.</text>
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                <text>2012</text>
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            <description>A related resource from which the described resource is derived</description>
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              <elementText elementTextId="14522">
                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=FihyGVkAAAAJ&amp;amp;citation_for_view=FihyGVkAAAAJ:ufrVoPGSRksC</text>
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            <name>Language</name>
            <description>A language of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="14523">
                <text>English</text>
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              <name>Title</name>
              <description>A name given to the resource</description>
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                  <text>&lt;strong&gt;Faculty Research Publications&lt;/strong&gt;</text>
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            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>One State, two school systems: The instability of Ghana’s school system since the Fourth Republic</text>
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            <description>An entity primarily responsible for making the resource</description>
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                <text>Awaisu Imurana Braimah, KC Mbowura, MA Seidu</text>
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            <name>Date</name>
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                <text>2014</text>
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            <description>A related resource from which the described resource is derived</description>
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                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=FihyGVkAAAAJ&amp;amp;citation_for_view=FihyGVkAAAAJ:W7OEmFMy1HYC</text>
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            <description>A language of the resource</description>
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                <text>Inter-Ethnic Conflicts and their Impact on National Development, Integration and Social Cohesion: A Study of the Nawuri-Gonja Conflict in Northern Ghana</text>
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                <text>Cletus Kwaku Mbowura</text>
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            <description>An account of the resource</description>
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                <text>For many years Northern Region of Ghana has been in a state of turmoil and atrophy due to intermittent interethnic conflicts over a broad layer of issues. In 1991 and 1992, Kpandai and its surrounding areas in present-day Kpandai District in Northern Ghana were enmeshed in inter-ethnic conflict between the Gonja and the Nawuri over allodial land rights. Apart from the loss of human lives and property, the war disrupted economic and sociocultural activities, and caused internal displacement of people with its attendant social and economic repercussions. For close to two decades after the inter-ethnic conflict, the rippling effects of the war continued to be pronounced. This paper discusses the outcomes and impact of the Nawuri-Gonja conflict, and argues that its outcomes and impact were devastating and rippling on rural life and society, and that they posed a challenge to national development, national integration and social cohesion.</text>
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                <text>2014</text>
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            <description>A related resource from which the described resource is derived</description>
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              <elementText elementTextId="14511">
                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=FihyGVkAAAAJ&amp;amp;citation_for_view=FihyGVkAAAAJ:u-x6o8ySG0sC</text>
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            <description>A language of the resource</description>
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              <name>Title</name>
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                  <text>Faculty of IT Business</text>
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                <text>Principles of public internal controls: A mediation role of information and communication</text>
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                <text>Peter Yao Lartey, Santosh Rupa Jaladi, Stephen Owusu Afriyie, Isaac Gumah Akolgo</text>
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                <text>While empirical research has demonstrated the critical nature of internal controls, there is insufficient evidence to indicate that they are effective at detecting and preventing irregularities in the public sector. By analyzing the direct and indirect relationships between internal control components, this study focuses on the quality of internal control in Ghana's public sector. In order to determine whether ongoing controls are consistent with sound public policy, a survey was designed and distributed to public sector employees and managers. According to the evidence, public administrators require high-quality information and communication tools to supplement their existing control systems. Additionally, internal controls are significantly influenced by risk assessment and the control environment, whereas monitoring and control activities have a limited impact. Effective internal communication is necessary for the coordination and implementation of control policies.</text>
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                <text>2022</text>
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                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=TbSlw38AAAAJ&amp;amp;citation_for_view=TbSlw38AAAAJ:5nxA0vEk-isC</text>
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              <elementText elementTextId="14506">
                <text>English</text>
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