80 10 3107 https://www.repository.gctu.edu.gh/files/original/6b3febd59ff7d1a1a8889a69c0d89ac6.pdf 58615bedfeb07adf3e23d1eeb3660084 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service and Customer Retention in Ghana's Banking Sector : The Case of SG SSB Bank (Societe Generale, Ghana) Creator An entity primarily responsible for making the resource George K. Amoako Robert K. Dzogbenuku,Godson K. Ahiabor Description An account of the resource This paper assesses the extent to which SG-SSB Bank Limited satisfies its customers in order to retain them and to identify the effects of customer service retention on the bank's fortunes. Regarding methodology of the study, a descriptive approach was considered using systematic random sampling method. The field instrument touched attributes of service performance, customer complaints, and service quality from 120 respondents. Multiple-linear regression model was used to determine the relationship between customer service delivery and customer retention. The study revealed that respondents were satisfied with service performance of quality service provided by the bank, but were dissatisfied with how the bank deals with customer complaints. It was concluded that though Ghana's banking sector is growing, much needs to be done in terms of client service management and strengthening employees' relationship with the management for growth. It is recommended that banks in Ghana must strive to meet ever increasing demands of clients if they want to remain relevant and competitive in the banking industry. The implication is that retaining customers through efficient customer service practices should be of prime focus of the top management for tangible results at the frontline. This will enhance corporate image in the banking sector, which is currently described as very competitive. Findings will be useful for policy development for sustainable growth in Ghana's financial services sector and other financial markets in Africa. Publisher An entity responsible for making the resource available Indian Journal of Marketing Date A point or period of time associated with an event in the lifecycle of the resource 2014 Source A related resource from which the described resource is derived https://scholar.google.com/scholar?oi=bibs&cluster=9394124534554939976&btnI=1&hl=en Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame Description An account of the resource Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements–with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from" passive audiences" to" active players" businesses are moving away from" the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and … Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:4DMP91E08xMC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/4087810cca22c99d6e34718724d569f0.pdf 1fe1e3555a72a089aca57796247ab54d Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cutlip and Center’s Effective Public Relations.11th Edition Creator An entity primarily responsible for making the resource Glen M. Broom and Bey-Ling Sha Subject The topic of the resource Public Relation Management Publisher An entity responsible for making the resource available Pearson Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Date A point or period of time associated with an event in the lifecycle of the resource 2013 https://www.repository.gctu.edu.gh/files/original/c21d6d550da3d35c4ad79d44a3216114.PDF 5b58e8a891c3b156091dde5afbb69c2f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cyber security innovation for the digital economy : a case study of the Russian Federation Creator An entity primarily responsible for making the resource Sergei Petrenko Subject The topic of the resource Computer Forensics (Cybersecurity) Publisher An entity responsible for making the resource available River publishers Date A point or period of time associated with an event in the lifecycle of the resource 2018 Format The file format, physical medium, or dimensions of the resource pdf Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/0282000a7624631197e82fd811ccbe0d.pdf c265ab3ea89f14dfa031dbba12ec66cd Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Essentials Creator An entity primarily responsible for making the resource Charles J. Brooks, Christopher Grow, Philip Craig, Donald Short Subject The topic of the resource Fundamental Of Cybersecurity (Cybersecurity) Publisher An entity responsible for making the resource available Sybex Date A point or period of time associated with an event in the lifecycle of the resource 2018 Format The file format, physical medium, or dimensions of the resource pdf Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/1b584208a2668e9efc624a4e7bad8ecb.PDF 9be5d1f5a8fc553bccd234a840554369 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity for Industry 4.0: Analysis for Design and Manufacturing Creator An entity primarily responsible for making the resource Lane Thames, Dirk Schaefer Publisher An entity responsible for making the resource available Springer International Date A point or period of time associated with an event in the lifecycle of the resource 2017 Format The file format, physical medium, or dimensions of the resource PDF Subject The topic of the resource Data and Information Security Language A language of the resource English Type The nature or genre of the resource Text https://www.repository.gctu.edu.gh/files/original/22cdf5e678cbefde15d1398660342b6d.PDF 45fff40a7f51c0d216ca593b3da8c9f0 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Fundamentals: Understand the Role of Cybersecurity, Its Importance and Modern Techniques Used by Cybersecurity Professionals Creator An entity primarily responsible for making the resource Rajesh Kumar Goutam Publisher An entity responsible for making the resource available BPB Publications Date A point or period of time associated with an event in the lifecycle of the resource 2021 Format The file format, physical medium, or dimensions of the resource pdf Subject The topic of the resource Cybersecurity https://www.repository.gctu.edu.gh/files/original/c2e278668fa8187769738ffef966d157.pdf ba9d9de0e86053c3b6efa42d8f68dbae Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Law Creator An entity primarily responsible for making the resource Jeff Kosseff Subject The topic of the resource Fundamental Of Cyber Security (Cybersecurity) Publisher An entity responsible for making the resource available Wiley Date A point or period of time associated with an event in the lifecycle of the resource 2019 Format The file format, physical medium, or dimensions of the resource pdf https://www.repository.gctu.edu.gh/files/original/d8c74c77699abd56be69cedd14561b38.pdf fe1f779eb7597b044c99d1954cb408e8 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Law, Standards and Regulations Creator An entity primarily responsible for making the resource Schreider Tari Subject The topic of the resource Fundamental Of Cybersecurity (Cybersecurity) Publisher An entity responsible for making the resource available Rothstein Publishing, Date A point or period of time associated with an event in the lifecycle of the resource 2020 Format The file format, physical medium, or dimensions of the resource pdf Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/75a37ed103af97e2fe5c3a960ff60add.pdf 488089f8e485f4d750b86504d6b4c84f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity of Digital Service Chains: Challenges, Methodologies, and Tools Creator An entity primarily responsible for making the resource Joanna Kołodziej, Matteo Repetto, Armend Duzha Subject The topic of the resource Data and Information Security Publisher An entity responsible for making the resource available Springer Date A point or period of time associated with an event in the lifecycle of the resource 2022 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution 4.0 International License Language A language of the resource English Type The nature or genre of the resource Text Description An account of the resource This open-access book presents the main scientific results from the H2020 GUARD project. The GUARD project aims at filling the current technological gap between software management paradigms and cybersecurity models, the latter still lacking orchestration and agility to effectively address the dynamicity of the former. This book provides a comprehensive review of the main concepts, architectures, algorithms, and non-technical aspects developed during three years of investigation; the description of the Smart Mobility use case developed at the end of the project gives a practical example of how the GUARD platform and related technologies can be deployed in practical scenarios. We expect the book to be interesting for the broad group of researchers, engineers, and professionals daily experiencing the inadequacy of outdated cybersecurity models for modern computing environments and cyber-physical systems.