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                <text>The use of information system in the maritime industry and most especially in Ghana Ports and Habours provides the organisation with a much-improved service as well as efficiency and effectiveness of personnel. The success derived from Information System (IS) implementation is very important and so is the criteria and parameters for measuring or assessing such success. Several implementations of IS is on-going without any reference to an impact assessment of previously implemented one. As a result, most of these implementations are suffering from unresolved challenges of pervious systems. This study however, used an existing model for IS success for evaluating an information system’s success (ISS) at the Port of Tema by applying the DeLone &amp; McLean update IS success model (D&amp;M). The proposed model was adopted to demonstrate how its elements could be applied in evaluating IS implementations and also to support the decision makers in evaluating and developing the information systems. The study adopted a mixed method approach which includes both qualitative and quantitative approaches. 150 questionnaires were administered to collect primary data from port operational staff of GPHA and secondary data of organisation reports were also obtained for analysis. The results indicated that perceived usefulness, ease of use, accuracy, timeliness, reliability, user support significantly affected the use and user satisfaction of an information. It further indicated that an increase in these variables will result in positive outcome from the information system implementation. The proposed model used better explains the interrelation between the constructs and the interrelationship that exit among the construct has a strong statistical significance influence on GPHA employee usage intention.&#13;
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                <text>This research work sought to perform an evaluation of how effective IT Service Operation plays out in service-based organizations in Ghana using Information Technology Infrastructure Library (ITIL) version 3 framework. The main objective was to understand the maturity level of IT Service Operation adopted and the derived benefits among the service-based organizations in Ghana. The research results in the final analysis suggested that there is a positive correlation between the maturity level of ITIL v3 implemented and the derived benefits of IT Service Operations. Additionally, the effectiveness of IT Service Operation was evaluated and the results statistically showed that the effectiveness of the IT Service Operation was largely dependent on ITIL v3 processes adopted and the constitution of a Service Desk team that are highly skilled and well tooled to perform their functions within a monitored service level agreements</text>
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