45 10 3106 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Ishmael Mensah, George Kofi Amoako, Esi Akyere Mensah, Isaac Coffie, Eddy Khosa Description An account of the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear. This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector. With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic. Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:aqlVkmm33-oC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/c515a5715e46c6c06d595f8659e4c6ca.pdf 99383875e351e6b1e24faecfe9f71e23 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Emergency remote teaching and learning (ERTL) during COVID-19: the Ghana Communication Technology University Experience Creator An entity primarily responsible for making the resource Esi Akyere Mensah, Isaac Abeku Blankson, Frank Senyo Loglo, Emmanuel Freeman Description An account of the resource In response to the surging COVID-19 pandemic, the government of Ghana shut down all schools on March 16th, 2020. This compelled many higher education institutions globally and in Ghana to adopt emergency remote teaching and learning (ERTL) to ensure continuity of academic work. This chapter chronicles the experiences of Ghana Communication Technology University (GCTU) with the ERTL from March 2020 to date. Specifically, the chapter discusses what they did as an institution in terms of ERTL from the perspective of management, faculty, and support services. In this chapter, the authors provide a chronology of experiences with ERTL, the rationale behind actions taken, the mode of implementation, as well as the results of ERTL for faculty and students. Based on these experiences, the chapter advocates for the adoption of the pragmatism, accessibility, content, context, and empathy (PACCE … Publisher An entity responsible for making the resource available IGI Global Date A point or period of time associated with an event in the lifecycle of the resource 2021 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:UebtZRa9Y70C Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame Description An account of the resource Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements–with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from" passive audiences" to" active players" businesses are moving away from" the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and … Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:4DMP91E08xMC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/5a3a7899607db1b204f3e59a9c35717c.pdf 0eb6fbd28c019c75f2fc83fe585f6399 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Emergency Remote Instruction (ERI) in Times of COVID-19 Pandemic: Experiences of Educators at Zimbabwean Higher Education Institutions Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource As part of COVID-19 containment measures, the World Health Organization (WHO) declared the rapidly spreading disease to be a pandemic on 11 March 2020, (WHO, 2020), leading to most countries in Africa declaring a state of emergency. Zimbabwe, in particular, declared a state of emergency on 17 March 2020 and resultantly, higher education and tertiary institutions were to close operation by 24 March 2020. Universities, college campuses, and higher education institutions cancelled classes and closed their doors following government directives that aimed to contain the COVID-19 pandemic (Hodge, 2020). Furthermore, a number of universities worldwide shifted to online virtual learning, cancelled the spring break period, and advised international students to return to their home countries. While everyone has been afected by COVID-19, research and experience have shown that of all the sectors of society, including the education sector, particularly at the tertiary level, appear to have been most greatly afected and, therefore, require a more pragmatic approach to resolution (Anifowoshe et al., 2020). https://www.repository.gctu.edu.gh/files/original/25feb70062856a02eeb66b5fea2a8f13.pdf a6ff5ba21bbb0c4466456498ecd5f7bf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The saga of the returnee: Exploring the implication of involuntary return migration, for development. A case study of the reintegration process for Ghanaian migrant workers … Creator An entity primarily responsible for making the resource Esi Akyere Mensah Description An account of the resource This thesis presents findings from a study that investigated the reintegration experiences of the returned Ghanaian migrants from Libya. The study, which was conducted in four communities employed qualitative methods to uncover the many complexities of involuntary return and its implications for development in southern countries; an under-researched area in the migration-return nexus. The findings highlight the effect of the sudden loss of remittances on family expenditure, especially the education of children, and reveal the coping strategies adopted by returnees in the absence of formal reintegration assistance. Successful reintegration has not occurred for the majority of returnees who are being induced by unfavorable economic circumstances and the absence of reintegration assistance to re-emigrate. The absence of an explicit migration policy has led to the neglect of returnees and caused the nation to miss the potential benefits of return migration for development. Date A point or period of time associated with an event in the lifecycle of the resource 2012 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:UeHWp8X0CEIC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/e9ea5b7442a8d57814e97d49fb620566.pdf a26386b221aeb05f7d2ece4ee20c169c Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Dark diaspora tourism: Experiences and meanings in liminal spaces Creator An entity primarily responsible for making the resource Felix Elvis Otoo, Esi Akyere Mensah Description An account of the resource Few tourism sites possess the combined attributes of dark tourism and diaspora tourism, and journeys to these liminal spaces can unearth complex and nuanced emotions. While previous studies have added knowledge to the experiences of diaspora tourists, little is known about the liminal experiences at dark diaspora tourism sites. While most studies attempt to explore the experiences of tourists to destinations, there is neoteric interest in understanding the hermeneutics of these experiences by offering insights into the contextual interpretation of events. To investigate these, we integrate liminality and stimulus organism theories within a framework of interpretive phenomenology methodology. Forty interviews were conducted with dark diaspora tourists. The study revealed minor and major themes including enlightenment, visceral conflicts, identity dilemmas, and renegotiation of diasporic experiences. Ultimately, it … Publisher An entity responsible for making the resource available Routledge Date A point or period of time associated with an event in the lifecycle of the resource 2023 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:_kc_bZDykSQC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/daffa2e808e209cbd246d13c95c6b2b7.pdf 38d8aff741a00fedfb9cfaeaf3ad2661 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Household characteristics and waste generation paradox: what influences solid waste generation in Bolgatanga? Creator An entity primarily responsible for making the resource Pawin Joseph Sachi, Esi Akyere Mensah Description An account of the resource Municipal solid waste is recognised as an obnoxious local development challenge in many developing countries. The continuous struggle to ensure sustainable waste management in Ghana is a challenge of inadequate data on waste generation and the factors influencing generation. It is in this light that this paper examines waste generation rate and the influence of household socio-economic characteristics on waste generation in Bolgatanga, an urban city in Northern Ghana. The study utilised a regression technique based on ordinary least squares approach to empirically test the relationship between household variables and waste generation. The findings indicate; education, household size and fuel sources are significant but differently influenced waste generation. For effective waste management, the paper suggests a priority focus be given to education and recommends for future studies further analysis of … Publisher An entity responsible for making the resource available Inderscience Publishers (IEL) Date A point or period of time associated with an event in the lifecycle of the resource 2020 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:ufrVoPGSRksC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/8b744d3f34dd9e1e8c0afd30446390ca.pdf c81c26e1d5b6fadedfe2f4f3eeff0222 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Will their absence make a difference? The role of local volunteer NGOs in home-stay intermediation in Ghana’s Garden City Creator An entity primarily responsible for making the resource Esi Akyere Mensah, Elizabeth Agyeiwaah, Alexandru O Dimache Description An account of the resource Purpose The purpose of this paper is to examine the role of non-governmental organizations (NGOs) in home-stay arrangements in Ghana’s cultural city, Kumasi, and further assess NGO intermediation of home-stay from home-stay operators’ and international volunteer tourists’ perspectives. Design/methodology/approach A mixture of quantitative and qualitative approaches is used to target three main stakeholders of volunteer tourism including international volunteer tourists, home-stay operators, and local NGOs. Findings There are seven major roles played by volunteer NGOs in the home-stay arrangement. However, from operators’ perspective, NGOs may hinder the economic viability of home-stay through inadequate/low payment. Originality/value The study highlights the unexplored brokerage role of NGOs in volunteer tourism in home-stay intermediation and its implications for sustainable tourism. Publisher An entity responsible for making the resource available Emerald Publishing Limited Date A point or period of time associated with an event in the lifecycle of the resource 2017 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:zYLM7Y9cAGgC Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/41fa6761aec7c2627aa2c143d1c0ee0f.pdf fc96c4e48aae25e84a515f8e23ccffa4 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The role of global south volunteer NGOS in home-stay arrangements in Ghana: the parallel of Simmel’s mediator hypothesis? Creator An entity primarily responsible for making the resource Elizabeth Agyeiwaah, Esi Akyere Mensah Description An account of the resource Results The results of the study revealed roles that could be broadly grouped into coordinator, conciliator, and marketer/promoter (Figure 1). The coordination roles basically are geared towards ensuring that guests are placed in appropriate homestay accommodation facilities and are taken care of by their respective host families: Publisher An entity responsible for making the resource available Routledge Date A point or period of time associated with an event in the lifecycle of the resource 2017 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:IjCSPb-OGe4C Language A language of the resource English https://www.repository.gctu.edu.gh/files/original/387e0024a390e88329f612064c84d52c.pdf af1d029afcfb40ff3b9f46be73b45000 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Re-conceptualizing volunteer tourism organizations roles: A host perspective Creator An entity primarily responsible for making the resource Esi Akyere Mensah, Elizabeth Agyeiwaah, Felix Elvis Otoo Description An account of the resource While volunteer tourism organizations (VTOs) remain important intermediaries in the practice of volunteer tourism, questions remain on the role they play in serving the interests of host communities. This paper explores the role(s) of VTOs in a rural volunteer tourism hub in Ghana from a host community perspective using a phenomenological inquiry. An integrated framework of Critical/Institutional Analysis and Development (C/IAD) was used to examine host community experience with VTOs' role. Data was collected through focus group discussion and in-depth interviews with 43 residents of Asebu - Ghana. The study revealed that while VTOs act as facilitators and interpreters of local culture, issues of over-regulation and protectionism isolate guests from the host as well as rob some host of any meaningful socio-economic benefits and interactions. Publisher An entity responsible for making the resource available Elsevier Date A point or period of time associated with an event in the lifecycle of the resource 2021 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:roLk4NBRz8UC Language A language of the resource English