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                  <text>MBA Finance</text>
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                <text>An Examination of the Effect of Internal Control Systems on Organisational Performance: A Case Study at Export Finance Company Limited.</text>
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                <text>Mavis Arthur</text>
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                <text>The study examined the effect of internal control systems on operational performance of the Export Finance Company Ltd., both primary and secondary data was applied in the study. Primary data was obtained from 67 employees at the Export Finance Company Ltd. Secondary data was obtained from the EFC’s audited financial statements, spanning a five years period, 2013-2017. Data analysis procedures such as descriptive statistics applying percentages, charts and use of the relative importance index method as well as regression analysis was performed on the obtained data. The Statistical Package for Social Scientists (SPSS) software was used in the analysis.&#13;
The findings revealed that, Export Finance Company Ltd. has extensively used all the four components examined in this study. Segregation of duties (authorizing, processing, recording and reviewing) and clear authorization and approval procedures are the two most followed control activities at the Export Finance Company Ltd.&#13;
It also became apparent from the findings that, the recommendations made for the improvement of processes by the internal auditors as well as the weaknesses in the internal control systems that are addressed with the internal audit report are the two most significant internal audit benefits at the Export Finance Company Ltd. Regarding the reporting activities, the study found that the ability of respondents to communicate appropriately to their supervisors is the most imperative reporting activity at the Export Finance Company Ltd. The use of ICT has been tremendous in the organisation as the results revealed that their services are promoted through their website. The organisation also encourages e-procurement activities which led to an improved operational performance. The regression results shows that control activities, internal audit activities, reporting activities and ICT functions are key determinant of operational performance at Export Finance Company Ltd.</text>
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                <text>MBA Finance</text>
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                <text>May 2018</text>
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                <text>An assessment of the effect of liquidity risk, credit risk and capital risk on the financial performance of five selected banks in Ghana.</text>
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                <text>Nana Amma S.S. Marfo</text>
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                <text>This study is conducted to assess the effect of financial risk on profitability of five commercial banks listed at the Ghana Stock Exchange (GSE). Profitability was proxied by ROA and served as the dependent variable in the research model. Capital risks proxied by total capital to risk weighted assets, Liquidity risk measured by current ratio, and Credit risk proxied by nonperforming loan to total loans were adopted as indicators of financial risk. They also served as the independent variables in the study while bank size which is a control variable was measured using natural log of total assets (Ln Assets). Secondary data obtained from the financial statements and annual reports of the chosen banks were the predominant source of data for the analysis. The data covered a five year period (2012-2016). Descriptive statistics, correlation analysis and regression analysis were respectively performed on the obtained data. The Statistical Package for Social Scientists (SPSS) software was used for the data analysis. The study found from the correlation analysis that a negative but statistically significant linear association exists between profitability and bank size (r=-.014, p=0.024); profitability and capital risk (r=-0.038, p=0.011); and profitability and credit risk (r=-0.124, p=0.013). The relationship between liquidity risk and profitability was positive and statistically significant as shown by an r and p values of 0.037 and 0.021 respectively. This implies that the banks were able to manage this risk in such a way that it tends out to positively affect their profitability. The correlation results were further supported by the regression coefficient results which recorded a negative relationship between profitability and capital risk, credit risk and bank size. The relationship between profitability and liquidity risk is however positive. The result further revealed a significant effect of all the independent variables on profitability.</text>
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                <text>MBA FINANCE</text>
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                <text>14th January 2018</text>
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                <text>Determinants of Profitability of Listed Manufacturing&#13;
Firms in Ghana.</text>
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                <text>Abdul – Malik Abubakari</text>
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                <text>Due to the direct impact of manufacturing firms’ performance to economic stability, there is the need for special attention to examine factors that affect the manufacturing firms’ profitability (Akbas &amp; Karadinan 2012).&#13;
According to Opondo (2004), most studies has examined the determinants of profitability of firms considering variables such as capital structure, cash liquidity, firm size, and financial leverage in other countries but however, much has not been done in the Ghanaian context.&#13;
This study assesses the determinant of financial performance of listed manufacturing firms in Ghana. &#13;
The study used quantitative research approach and explanatory research design. Purposive sampling technique was used to select eight manufacturing companies out of the total population of thirteen listed manufacturing firms. The study used only secondary source of data (audited financial statements) for five year period, from 2011 to 2015. Also, correlation analysis was used to assess the collinearity between the dependent variables thus Return on Equity (ROE) and Return on Asset (ROA) and the independent variables such as financial leverage, cash&#13;
liquidity, firm size, inflation and exchange rate, while the regression analysis indicates the effect of the independent variables on the dependent variables.&#13;
The result highlighted a negative significant relationship between financial leverage and ROE&#13;
and ROA. Also, cash liquidity recorded established a positive insignificant relationship of ROE and ROA. Firm size establishes a positive significant relationship of ROE and ROA, inflation establish a significant negative relationship of ROE and ROA and also, exchange rate volatility establish a significant negative relationship of ROE and ROA.</text>
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                <text>MBA Finance</text>
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                <text>January 2018</text>
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                <text>Effects of Digital Banking Services on Customer Satisfaction-Case Study Ecobank Ghana Limited.</text>
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                <text>Afua Akomah Bamfo</text>
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                <text>Customer satisfaction has become the cornerstone of all banking services. The adoption of technology, technological enhancements and inclusion, facilitation of customer experiences and satisfaction through the provision of digital banking services is seen as one of the key strategies to provide bespoke services to customers. The aim of this research was to assess the effects of digital/electronic banking services and products on customer satisfaction in Ghana using Ecobank Ghana Limited as a case study. Quantitative data was collected through a survey from a sample of&#13;
200 respondents and analyzed quantitatively. Findings indicated that digital banking products/services are internet banking, mobile banking and ATM products and services. Respondents indicated that they most often use a combination of traditional and digital banking although the findings also indicated that the use of electronic banking services are on the high.&#13;
ATM (β = 0.310) systems were found to be a very good predictor of customer satisfaction, which was statistically significant (p=.000). This indicates that any increase in ATM products and services there is a 31% increase in customer satisfaction. Internet banking reveled the highest correlation with customer service followed by security which had coefficients of 0.799 and 0.713 respectively. Also, mobile banking revealed the strongest relationship with security at 0.668 whiles ATM Debit/Credit cards had the correlation with customer service 0.697. these indicate positive effects of electronic banking products and services on customer satisfaction. The findings of the study make it clear that that digital banking leads to customer satisfaction. This is quiet outstanding as the digital industry seems to still be in its growth stage. The findings basically provide evidence that with continuous growth and investments banks can have more satisfied customers and also, banks can reduce operational costs through automation of tasks as indicated by some earlier researchers. Future research could adopt a more qualitative or mixed methods approach to gain in- depth understanding of the issues raised as well as to further clarify some of the situations observed within the study.</text>
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                <text>MBA Finance</text>
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                <text>January, 2018</text>
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                <text> Analysis of the Performance of Foreign Banks and Domestic Banks in Ghana.</text>
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                <text>Alethea Reynolds</text>
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                <text>The main aim of this project is to evaluate and compare the financial performance of both foreign banks and domestic banks in Ghana. It does this by using the financial statements of twenty-two (22) banks in Ghana for the period (2012-2016), employing the CAMEL analysis. It uses descriptive statistics and t-statistics for the analysis. From the result, foreign banks depend less on debt when funding their operation compared to domestic banks in Ghana. The average equity to asset ratio (capital adequacy) of foreign banks is higher than domestic banks since the bank of Ghana sets high capital requirements for foreign banks than domestic banks. In terms of asset quality, the study found that domestic banks are able to recover most of their loan portfolios than foreign banks. The study found that on the average, foreign banks have higher non-performing loans than domestic banks. The results indicate that foreign banks incur more costs or pay their managers more than domestic banks. In general, foreign banks are more liquid than domestic banks. To conclude, the study found no significant difference between the average performance (profitability) of foreign banks and the average performance (profitability) domestic banks. The study recommends that domestic banks should employ effective policies that impacts positively on the overall capital adequacy ratios, asset quality, management efficiency, profitability and liquidity risk. Management of banks must review their statement and analyze periodically their performance to know the extent to which debt components are being used to finance operations compared to equity; hence managers should know how and to what extent debt and credit risk influence their performance.</text>
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                <text> MBA Finance </text>
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                <text>January 2018</text>
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                <text>Effect of Financial Innovation on Bank Liquidity; Empirical Evidence from Ghana.</text>
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                <text>Ama Boadi</text>
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                <text>The Ghanaian Banking industry has witnessed a revolution as a result of technological innovations that has affected structure and performance of financial institutions. The appearance of internet and telecommunication companies in Ghana present both opportunity and challenges for banks in Ghana. The test for the financial sector is how financial institutions will be able to develop products and services that will ensure their sustainability and liquidity in the global economy. This study examined the effect of financial innovation on bank liquidity between the periods 2007 to 2016. This work is a survey on ten (10) universal banks over a ten year period. The aim of the study is to provide a test for evidence of these variables by comparing the effect of financial innovation on bank liquidity and cost of deposit in Ghana. Using panel data and regression analysis, the study concluded that the various innovation in the banking sector have a positive impact on deposit mobilization and the liquidity of banks in Ghana. This indicates that innovation in the financial sector has improved the liquidity of banks to be able to grant more credit to individuals and businesses. The study also revealed that non-funded income of banks had increased due to the introduction of innovative products and services such as ATM, Mobile money, internet banking and branch networking.</text>
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                <text>MBA  Finance </text>
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                  <text>&lt;strong&gt;Postgraduate Theses&lt;/strong&gt;</text>
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                <text>Assessing the Relationship between Corporate Social Responsiblity and Financial Performance: &#13;
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                <text> Baffour Kwakye Agyarko</text>
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                <text>The dissertation evaluated the impact of Ghana Alternative Exchange Market (“GAX”) on the financial performance of Small and Medium Enterprises (“SMEs”) in Ghana using Izwe Loans Limited (“Izwe Loans”) as the case under study. In assessing impact of growth, the research undertook a descriptive statistics evaluation of five key financial performance indicators and interpreted the outcome. The study first and foremost described the emergence of alternative exchanges in other jurisdictions across the globe specifically in Europe, Asia and other African countries in a bid to resolve challenges SMEs or small businesses face in assessing funds from the capital market to finance their operations. Further, an overview of SMEs and the important role they play in economic development of nations was also highlighted citing access to finance as a major constraint they face. Theoretical and empirical review of literature related to this thesis were also evaluated and research gaps pointed out. To satisfy the research hypothesis of whether or not the GAX has had any effect on the growth of Izwe Loans, this study adopted both trend analysis to examine the trends in the financial performance of Izwe Loans and repeated measure multivariate analysis of variance (one-way rMANOVA) to estimate the model. From the trend analysis, it was found that, Izwe Loans recorded its lowest figures in 2014 having recorded fluctuating figures in 2012 and 2013. Three of the five performance indicators examined however began to rise steadily in 2015 and 2016. Inferring from the descriptive statistics results, only two ratios return on asset and return on equity recorded any significant improvement in financial performance post the GAX listing. The other three indicators, Net Interest Margin, Operating Profit Margin and Net Profit Margin did not post any significant improvement after the GAX listing. The conclusion of the study was that, the GAX has had some positive impact on Izwe Loans in terms of ROE and ROA but further studies on the GAX and listed SMEs need to carried when more data is available to re-assess its impact on the listed companies.</text>
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                <text> MBA Finance </text>
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                <text>To Evaluate Employees’ Benefits and Its Influence on Their Productivity at Palmers Green Group Of Companies&#13;
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                <text>Benjamin Hayford Kwesi Baidoo</text>
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                <text>Employees’ productivity is a relationship that exists between outputs and inputs. Employees’ benefits play a significant role in an organization that wants to achieve its strategic goals and objectives. In this sense, organization that is unable to effectively manage this aspect of human resource activity will end up experiencing a decline in organization and employees’ performance, as well as their productivity. There are instances that the employees themselves do not recognize the fact that, their benefits is a package and not only cash related. Based on the understanding, it can be stated that, the understanding of employee benefits package is managed poorly and most of the time, these employees productivity is adversely impacted negatively. In this sense, it is of the researcher to investigate to the understanding of what actually contribute to the main employees’ benefits package and how it can effectively be managed and be linked to their productivity. For the purpose of this study, the descriptive survey was used. The study will be carried out at Palmers Green Group of Companies. Currently, the total population in this organization is 105. However, to be able to capture a balance report, the research will focus on the managements, board of directors and the employees. From the data gathered from the respondents, the benefit packages available include employment security benefits, protection of health benefits, retirement benefits and personnel recognition benefits. However, based on these 4 concepts, it can categorically be stated that, for organizations to be able to management their benefits to employees effectively, they require a positive influence towards the employees, and need to have an in-depth understanding of the various approach of employee benefits as the main factor that can motivate employees and further direct the employees towards achieving organizational goals and objectives. It is recommended that, the managements of the organization need to make provision for every new employee a copy of the compensation manual and this need to be discussed to them during their orientation</text>
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                <text>Health Care Financing In Ghana–A Case Study of Allocation of Funds under the Ghana Diagnosis Related Grouping (G-DRG) Of the NHIS in Accra.&#13;
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                <text>Barbara Amissah Biney&#13;
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                <text>The study was conducted in the Greater Accra Metropolis and Tema Metropolis of the Ghana Diagnosis Related Grouping (G-DRG) of the National Health Insurance Scheme (NHIS) to evaluate health care financing in Ghana a case of study of allocation of funds under the G-DRG&#13;
of the NHIS in Accra. A content validated questionnaire and interview sections were used to seek relevant information from appropriate facility managers and scheme managers who matter in the NHIS.&#13;
The study employed descriptive research as its research design. The target population for the study was 134 government and private hospitals sampled from about 250 government and private hospitals within Accra and Tema Metropolis. The researcher adopted purposive and simple random sampling techniques to sample the target population which comprise of clinics, Polyclinics and Primary Hospital, Secondary Hospitals, Tertiary Hospital, Pharmacies and the Research, Policy and Monitoring and Evaluation Directorate of the NHIS. Statistical Package for&#13;
Social Science (SPSS) was used to analyze data collected and findings presented via descriptive analysis and bar chat, tables, pie chat and figures.&#13;
The main findings of the study established that, G-DRG was introduced under the NHIS system as a best approach for sustainable healthcare financing under the NHIS system and also, the mediating factor for universal healthcare coverage is to ensure efficient use of resources, improved pooling coupled with resource mobilization.&#13;
Finally the study observed that, financial sustainability of the scheme was a challenge to the scheme. The study recommended that, it is important for NHIA which is a regulated body, to make it a point to review drug prices to reflect the market changing prices.</text>
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                <text>Assessment of Supply Chain Management Practices and its Effect on Performance of Ghana Oil and Gas Downstream Sector: A Case Study of Total Petroleum Ghana.&#13;
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                <text>In Ghana, petroleum products account for about 26% of total energy consumption (Ministry of Energy, 2010) and about 70% of Ghana’s commercial energy needs (Oil and Gas in Ghana - Overview, 2013). The Ministry of Energy estimates that the market for major petroleum products in Ghana will grow by 5.3% annually through 2015 and projects this figure is likely to increase if economic growth is sustained. The petroleum industry includes the global processes of exploration, extracting, refining, transporting and marketing petroleum products. The industry is usually divided into three major sectors: upstream, midstream and downstream (Petroleum Industry, Wikipedia, 2013). The upstream is concerned with exploration and production, the midstream deals with storage, marketing and transportation of commodities like crude oil, natural gas, natural gas liquids (NGLs, mainly ethane, propane and butane) and sulphur. The downstream sector involves oil refineries, petrochemical plants, petroleum products distributors, retail outlets and natural gas distribution companies. Midstream operations are considered a part of the downstream sector. In Ghana, the upstream sector is regulated by the Ghana National Petroleum Corporation (GNPC), whilst the downstream sector, the National Petroleum Authority (NPA). The discovery of oil in commercial quantities in 2007 raised the expectations of stakeholders and consumers alike of the petroleum sector on its significant role and contribution to Ghana’s developmental efforts in accelerated economic growth, job creation, poverty reduction and general prosperity to the people of Ghana (National Energy Policy, 2010).</text>
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                <text>Ghana Technology University College</text>
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                <text>Mr. Alexander Akrofi</text>
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