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                <text>THE EFFECT OF SERVICE INNOVATION ON&#13;
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                <text>Service Innovation is a topic that has become relatively popular in recent years&#13;
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this study is to identify and understand the effect Service Innovation has on the&#13;
Customer satisfaction through constructs like service quality and perceived brand&#13;
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convenience sample. The data was collected from two different countries, thus&#13;
cultural values and differences have been compared. The results from the study&#13;
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                <text>The effect of sponsorship on marketing communication performance: A case study of Airtel Ghana</text>
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                <text>The purpose of this study is to have a clear understanding of how sponsorship contributes positively to marketing communications performance. The methodology is based on social survey technique, which examines opinions, behaviors, and perceptions by asking people questions. Questionnaires were used to collect quantitative data to ensure a structured approach. An increase in brand awareness, brand preferences, brand recall, projecting the company’s image and above all goodwill, can lead to increased sales, and consequently increase organizational value, indicating that sponsorship contributes positively to marketing communication performance. Due to the limited resources, future research needs to examine sales as an additional factor to measure the effect of sponsorship on marketing communication performance to give a better view of the effect of sponsorship. For firms, the study indicates that sponsorship contributes positively to marketing communication performance and consequently increase organizational value.</text>
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                <text>The telecommunication industry over the last decades have proven not only as an emerging economic sector but a rapidly growing sector with an immense chain of impacts towards the revolution of the social and economic structures of Ghana. One of the challenges faced by telecom network operators in Ghana is the frequent outage of electricity, since most of the cell sites in Ghana are powered by electricity from the national grid. The load shedding between (2012-2015) posed many challenges to the Telco's in meeting their key performance indicators to the regulator and maintaining the quality of user experience to customers. This article therefore sought to assess the impact of the load-shedding on telecom company's Quality of Service and Quality of user Experience during the peak moments of the load-shedding. Primary data used was acquired from MTN Ghana using Accra Metropolis as case study. The …</text>
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                <text>This study was an experimental study designed to find out the effect of using Probability Instructional Materials (PIMs) on Mathematics students’ performance, attitude and anxiety in Probability. Three hypotheses were generated for the study. The respondents of the study were the Year II NCE Mathematics/Computer students of Federal College of Education (Technical) Omoku, Rivers State in 2009/2010 academic session. The respondents were given pre-test and post-test in Probability Performance Test (PPT), Mathematics Attitude Scale (MAS) and Mathematics Anxiety Rating Scale (MARS). The results were tested for significance using t-test statistics for dependent and Independent samples. No significant difference was recorded in the affective attitudinal dimension and anxiety levels of the students. A remarkable significant difference was recorded in the behavioural, cognitive attitudinal dimensions and academic performance of the respondents. The use of PIMs was found to have increased their achievement and reduced their Mathematics anxiety level. Implications of the findings were discussed and appropriate recommendations were made.</text>
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                <text>The Effectiveness of Health and Safety on Employees Performance: A Case Study of Ghana Oil Company&#13;
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                <text>On 3rd June 2015, the Ghana Oil Limited (GOIL) fuel filling station at Kwame Nkrumah Circle, near the Ghana Commercial Bank Towers in Accra was destroyed by fire during heavy flooding in the capital. The fire gutted the entire station including all the employees who worked at the station. Though one could have attributed the sad incident to the rains, there are frequently asked questions about the health and safety of the employees, whether the company adhere to occupational health and safety principles for their employees, as well as whether there are&#13;
welfare supports services for the employees amongst others. With respects to accidents, the oil industry appears to disregard that fact that they happened. These studies examined examine the effectiveness of health and safety on employees within the oil and gas industry, considering the case of GOIL. Survey design was used in this study and adopted the quantitative research approach. Forty (40) questionnaires were distributed to respondents selected for the study through convenience sampling technique. The researcher used structured questionnaires to collect data. Microsoft Excel was used in analyzing the data collected. It was found out that using protective clothing, prompt reporting of accidents/injuries and re-training on safety and&#13;
health practices were the level of awareness of health and safety programmes in the organization. In addition to this, employees were required to put on protective clothing in the performance of their duties. It was recommended that management effort in providing safe work environment through maintenance of effective health and safety system, goes a long way in satisfying&#13;
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                <text>MBA. Oil and Gas Management&#13;
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                <text>Ghana Technology University Library</text>
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                <text> Frank Boafo Anokye&#13;
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                <text>THE EFFECTIVENESS OF RECRUITING AND SELECTING THE RIGHT PERSON AND ITS BENEFITS TO ORGANISATIONS</text>
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