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Supercommunicators, Charles Duhigg argues, understand some by intuition, some by hard-won experience that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing and then matching each kind of conversation and how to hear the complex emotions, subtle negotiations, and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations, our identities, shape every discussion we have, from who will pick up the kids to how we want to be treated at work.&#13;
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