Browse Items (644 total)
- Collection: Faculty of IT Business
Sort by:
Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry
Purpose
The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery.
Design/methodology/approach
Survey data were gathered from a sample of 300 clients from 8 midscale…
The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery.
Design/methodology/approach
Survey data were gathered from a sample of 300 clients from 8 midscale…
Exploring Consumers’ Intention to Adopt
Mobile Payment Systems in Ghana
In this paper, the authors examined consumers’ intention to adopt and use mobile payment methods in
Ghana. Data for the study was obtained from a sample of 260 respondents through online and direct
survey using structured questionnaire. Structural…
Ghana. Data for the study was obtained from a sample of 260 respondents through online and direct
survey using structured questionnaire. Structural…
Enhancing export intensity of entrepreneurial firms through bricolage and international opportunity recognition: The differential roles of explorative and exploitative learning
This study proposes and tests a framework relating to the effect of entrepreneurial bricolage on international opportunity recognition (IOR) and the influence of the latter on export intensity. Survey data from 193 export-oriented entrepreneurial…
Toward the Development of a Model of Student Usage of MOOCs
Purpose
The study seeks to investigate the factors that influence MOOC usage by students in tertiary institutes in Ghana.
Design/methodology/approach
As this study sought both to test existing UTAUT variables and potentially identify additional…
The study seeks to investigate the factors that influence MOOC usage by students in tertiary institutes in Ghana.
Design/methodology/approach
As this study sought both to test existing UTAUT variables and potentially identify additional…
Managing market innovation for competitive advantage: how external dynamics hold sway for financial services
: From the complexity theory, it is argued that external factors largely determine the effectiveness of firm-level strategies. Hence, firms must seek to align their strategies such as market innovation with the prevailing business environment to…
Examining self-disclosure on social networking sites: A flow theory and privacy perspective
Social media and other web 2.0 tools have provided users with the platform to interact with and also disclose personal information to not only their friends and acquaintances but also relative strangers with unprecedented ease. This has enhanced the…
Factors influencing innovation performance in higher education institutions
Purpose
The purpose of this paper is to explore the relationship between transformational leadership, knowledge management capabilities, organizational learning, and innovation performance in the context of higher education…
The purpose of this paper is to explore the relationship between transformational leadership, knowledge management capabilities, organizational learning, and innovation performance in the context of higher education…
An interrogation of the dialogic potential of insurance firm websites in Ghana
This paper examines the dialogic potential of insurance firms’ websites in Ghana. Research was executed via a content analysis of insurance companies’ websites in Ghana using Kent and Taylor’s (1998) dialogic framework. Insurance companies in Ghana…
Factors affecting MOOC usage by students in selected Ghanaian universities
There has been widespread criticism about the rates of participation of students enrolled on MOOCs (Massive Open Online Courses), more importantly, the percentage of students who actively consume course materials from beginning to the end. The…