Browse Items (640 total)
- Collection: Faculty of IT Business
Sort by:
Electronic customer relationship management (E-CRM) practices of micro, small, and medium scale enterprises in Ghana
This book chapter is aimed at finding out how SMEs in Ghana employ electronic customer relationship management (E-CRM) to improve their business performance. Case studies were used and five companies were selected and their managers interviewed. The…
Owner-managers failure experience and business model innovations in B2B firms: The roles of coopetition, managerial persistence, and financial resource slack
This study proposes and tests a model of how and when previous failure experience can impact on subsequent business model innovation of business-to-business (B2B) SMEs. Analysis of survey data from a sample of 182 B2B SMEs in Ghana indicates that…
Responsible Leadership and Satisfaction Among Working Mothers in Ghana: The Mediating Role of Work-Life Balance
The study investigates the relationship between responsible leadership and satisfaction, and how work-life balance mediates the relationship. From the literature, it was established that responsible leaders are likely to balance the work and life…
Working capital management and profitability: Evidence from Ghanaian listed manufacturing firms
Working capital management plays a vital role in the success of businesses because of its effect on profitability and liquidity. The purpose of this study is to examine the relationship between working capital management practices and profitability…
Impact of technology on macro-level employment and the workforce: What are the implications for job creation and job destruction in Ghana?
Technology whilst creating jobs has destroyed many jobs. The destructive power of technology has led many workers in developing countries, especially Ghana to fight against its introduction. We investigate the effect of technological change on job…