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                <text>Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry</text>
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                <text>Purpose&#13;
The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery.&#13;
Design/methodology/approach&#13;
Survey data were gathered from a sample of 300 clients from 8 midscale hotels in Ghana. Partial least squares structural equation modeling was used to test the hypothesized relationships.&#13;
Findings&#13;
Perceived distributive justice has no effect on customer satisfaction with service recovery. Interactional justice had the greatest effect on customer satisfaction with service recovery. No significant relationship was found between procedural justice and trust. Also, trust had a significant effect on loyalty post-service recovery.&#13;
Research limitations/implications&#13;
Empirical data were taken from one service industry; thus, it is reflective of only that service industry, generalizations should be mindful of our context bounded results.&#13;
Practical implications&#13;
The study …</text>
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                <text>Exploring Consumers’ Intention to Adopt&#13;
Mobile Payment Systems in Ghana&#13;
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                <text>In this paper, the authors examined consumers’ intention to adopt and use mobile payment methods in&#13;
Ghana. Data for the study was obtained from a sample of 260 respondents through online and direct&#13;
survey using structured questionnaire. Structural equation modeling was used to analyse the data&#13;
through SPSS v.22 and SmartPLS v.3. Findings with regards to the determinants of mobile payment&#13;
system adoption indicate that perceived security, attitude, and perceived usefulness play active roles&#13;
in consumer decisions to adopt mobile payment methods in Ghana. Also, perceived usefulness and&#13;
perceived ease of use have a significant and positive influence on consumer’s attitude towards mobile&#13;
payment adoption. Further, subjective norm was found to influence perceived usefulness and perceived&#13;
ease of use of mobile payment adoption in Ghana. The study contributes to the literature on mobile </text>
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                <text>This article published as an Open Access Article distributed under the terms of the Creative Commons Attribution License</text>
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                <text>Enhancing export intensity of entrepreneurial firms through bricolage and international opportunity recognition: The differential roles of explorative and exploitative learning</text>
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                <text>Francis Donbesuur, Diana Owusu-Yirenkyi, George Oppong Appiagyei Ampong, Magnus Hultman</text>
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                <text>This study proposes and tests a framework relating to the effect of entrepreneurial bricolage on international opportunity recognition (IOR) and the influence of the latter on export intensity. Survey data from 193 export-oriented entrepreneurial firms operating in Ghana indicates that entrepreneurial bricolage has an inverted U-shaped relationship with IOR – and that IOR has a positive effect on export intensity. A further analysis reveals that explorative learning enhances the inverted U-shaped relationship between bricolage and IOR, while exploitative learning improves the IOR–export intensity relationship. Our findings present important implications for international entrepreneurship research and the management of export-oriented entrepreneurial firms in developing economies.</text>
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                <text>Elsevier</text>
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                <text>2023</text>
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                <text>Toward the Development of a Model of Student Usage of MOOCs</text>
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                <text>Eli Fianu, Craig Blewett, George Oppong Ampong</text>
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                <text>Purpose&#13;
The study seeks to investigate the factors that influence MOOC usage by students in tertiary institutes in Ghana.&#13;
Design/methodology/approach&#13;
As this study sought both to test existing UTAUT variables and potentially identify additional variables impacting MOOC usage, a mixed method approach was used. The quantitative study was used to test the significance of UTAUT variables on MOOC usage while the qualitative study was conducted to validate the quantitative results and potentially determine additional factors impacting MOOC usage.&#13;
Findings&#13;
The results of the quantitative data analysis showed that computer self-efficacy, performance expectancy and system quality had a significant influence on MOOC usage intention. Facilitating conditions, instructional quality and MOOC usage intention were found to have a significant influence on actual MOOC usage. The results of the qualitative data analysis …</text>
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                <text>Liminal Spaces: Changing Inter-Generational Relations among Long-Term Liberian Refugees in Ghana</text>
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                <text>Hampshire Kate, Porter Gina, Kilpatrick Kate, Kyei Peter, Adjaloo Michael, George Ampong</text>
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                <text>This paper reports on changing inter-generational relations among long-term Liberian refugees in the Buduburam settlement camp in Ghana. Four months of fieldwork were conducted in the settlement, using a range of qualitative methods to elicit emic understandings of the nature and causes of changes in inter-generational relations: focus groups, individual interviews, participant observation, and diary-keeping by refugees. Various aspects of the refugee experience, in particular the strategies used by young people to cope with long-term livelihood insecurity, are seen by camp inhabitants to have led to a reconfiguration of relationships between older and younger people and even to the blurring of generational categories. There is a powerful discourse linking economic impotence of older people with the erosion of inter-generational relations of authority and deference. This is seen to have encouraged both a …</text>
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                <text>Society of Applied Anthropology</text>
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                <text>Managing market innovation for competitive advantage: how external dynamics hold sway for financial services</text>
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                <text>Robert Ebo Hinson </text>
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                <text>: From the complexity theory, it is argued that external factors largely determine the effectiveness of firm-level strategies. Hence, firms must seek to align their strategies such as market innovation with the prevailing business environment to achieve competitive advantage. We investigate the moderating effect of three environmental factors, regulatory regime, competitive intensity and customer demand on the relationship between innovation and competitive advantage creation in financial services firms. Data were collected from the Ghana’s financial services sector with a focus on banking and insurance institutions. Constructs were validated through confirmatory factor analysis while robust regressions estimates were run to test their hypothesised relationships. We found that both competitive intensity and regulatory regime positively increase the effect of market innovation on competitive advantage.  It was also found that the interaction between competitive intensity  and regulatory regime has a positive effect while the interaction between customer demand and regulatory regime dampens the positive relationship  </text>
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                <text>George Oppong Appiagyei Ampong, Aseda Mensah, Adolph Sedem Yaw Adu, John Agyekum Addae, Osaretin Kayode Omoregie, Kwame Simpe Ofori</text>
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                <text>Social media and other web 2.0 tools have provided users with the platform to interact with and also disclose personal information to not only their friends and acquaintances but also relative strangers with unprecedented ease. This has enhanced the ability of people to share more about themselves, their families, and their friends through a variety of media including text, photo, and video, thus developing and sustaining social and business relationships. The purpose of the paper is to identify the factors that predict self-disclosure on social networking sites from the perspective of privacy and flow. Data was collected from 452 students in three leading universities in Ghana and analyzed with Partial Least Square-Structural Equation Modeling. Results from the study revealed that privacy risk was the most significant predictor. We also found privacy awareness, privacy concerns, and privacy invasion experience to be significant predictors of self-disclosure. Interaction and perceived control were found to have significant effect on self-disclosure. In all, the model accounted for 54.6 percent of the variance in self-disclosure. The implications and limitations of the current study are discussed, and directions for future research proposed.</text>
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                <text>Factors influencing innovation performance in higher education institutions</text>
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The purpose of this paper is to explore the relationship between transformational leadership, knowledge management capabilities, organizational learning, and innovation performance in the context of higher education institutions.&#13;
Design/methodology/approach&#13;
Using a survey research design, data was collected from 219 respondents, comprising faculty and administrative staff from two public and five private universities in Ghana. The data were analyzed by using the partial least squares approach to structural equation modeling with the use of Smart PLS software.&#13;
Findings&#13;
The results revealed that transformational leadership significantly predicts knowledge management capabilities and organizational learning and also has a positive effect on innovation performance.&#13;
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Although some studies have covered the theoretical and empirical analyses of links between transformational leadership...</text>
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                <text>An interrogation of the dialogic potential of insurance firm websites in Ghana</text>
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                <text>Robert Ebo Hinson</text>
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                <text>This paper examines the dialogic potential of insurance firms’ websites in Ghana. Research was executed via a content analysis of insurance companies’ websites in Ghana using Kent and Taylor’s (1998) dialogic framework. Insurance companies in Ghana have been fairly successful in utilizing the dialogic features in their corporate websites. Out of the five dialogic principles proposed by Kent and Taylor (1998); the findings of the study show a preponderant use of the dialogic loop feature by the sampled insurance companies. Also comparing local and international companies, the local insurance companies seem rather more dialogic than the international companies. However the sampled insurance companies performed rather poorly on the principle of return visit and conservation of visitors. This study contributes to the scarce literature on dialogic potential of websites from a developing country context.</text>
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                <text> Article Reuse Guidelines</text>
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                <text>https://journals.sagepub.com/doi/full/10.1177/0266666913477879</text>
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                  <text>Faculty of IT Business</text>
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                <text>Factors affecting MOOC usage by students in selected Ghanaian universities</text>
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                <text>Eli Fianu, Craig Blewett, George Oppong Appiagyei Ampong, Kwame Simpe Ofori</text>
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            <description>An account of the resource</description>
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                <text>There has been widespread criticism about the rates of participation of students enrolled on MOOCs (Massive Open Online Courses), more importantly, the percentage of students who actively consume course materials from beginning to the end. The current study sought to investigate this trend by examining the factors that influence MOOC adoption and use by students in selected Ghanaian universities. The Unified Theory of Acceptance and Use of Technology (UTAUT) was extended to develop a research model. A survey was conducted with 270 questionnaires administered to students who had been assigned MOOCs; 204 questionnaires were retrieved for analysis. Findings of the study show that MOOC usage intention is influenced by computer self-efficacy, performance expectancy, and system quality. Results also showed that MOOC usage is influenced by facilitating conditions, instructional quality, and MOOC usage intention. Social influence and effort expectancy were found not to have a significant influence on MOOC usage intention. The authors conclude that universities must have structures and resources in place to promote the use of MOOCs by students. Computer skills training should also be part of the educational curriculum at all levels. MOOC designers must ensure that the MOOCs have good instructional quality by using the right pedagogical approaches and also ensure that the sites and learning materials are of good quality.</text>
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